A Service Order is an order for a machine, building, tooling or fixed asset to be repaired under warranty or a service agreement. The service order is a cluster of activities that can be selected from a library or defined at the moment the service order is made. The service order consists of a header, order lines and estimated cost lines. In the header, you can enter general information, including customer, cluster, site/location, and start and end dates. Information that generally describes the service order Identifies the priority of the Service Order Indicates the service order that proceeded this order or from which this service order originated after further investigation or work was performed. Identifies when the work to be done in this work order was reported Indicates the date by which a response is expected for this service order Timestamp in which the service order was changed. Indicates the timestamp when the machine failed or broke down such that it was no longer useable. Indicates the Planned TimePeriod in which the service order is planned to be performed. Is the TimePeriod in which the work is Scheduled to be performed. Is the TimePeriod in which the work was actually done. There maybe multiple occurances of this compound if part of the work was completed and the remainder performed at another time. This may happen when a part needs to be ordered. Is the monetary amount budgeted for the ServiceOrder. Is the EstimatedAmount of the ServiceOrder. Is the ActualAmount of the ServiceOrder. Is an estimate as to how long it will take to complete the ServiceOrder. Is the total time spent working on the ServiceOrder. Is all of the sum of all the occurances of the ActualDuration. Time needed to complete the ServiceOrder. Indicates the status of the machine. Is a identifier that describes the specific type of job sequence being performed/requested. Describes the specific type of preventive maintenance sequence being performed/requested. Identifies the service calendar used when scheduling this service order Indicates whether an operation in a service order have to be performed all at once or can be split into non-contiguous work segments. If the service order status is Free, Planned, or Released, you can add new activity lines. New activities are created with the status Free. The information that is recorded about the activity is used to specify what type of work is performed. You can record information such as what the work is performed on, for example, item, anonymous item, or serial number, when the work is performed, what skills are required to perform the work, and any changes that will occur to the cluster based on the work performed. The information for the activity can be defaulted if linked to a reference activity. This is the identifier of the Service Operation Is the total time spent working on the ServiceOrder. Is all of the sum of all the occurances of the ActualTimePeriod. Time needed to complete the ServiceOrder. Is an estimate as to how long it will take to complete the ServiceOrder. Is the timestamp that indicates when the ServiceOrder was completed. Is the TimePeriod in which the work was actually done. There maybe multiple occurances of this compound if part of the work was completed and the remainder performed at another time. This may happen when a part needs to be ordered. This is used for referencing the Subcontractor SupplierParty. Indicates the planned travel time period. Indicates the actual travel time period. Identifies the preferred service engineer assigned. Identifies the type of service for this order. The amount of time the service engineer requires to travel (oneway) to the location where the service order is to be implemented. building blocks that provide the activity base. Identifies the type of delivery is associated with this line. Identifies the location of the estimated warehouse. Identifies the location of the actual warehouse. Identifies skills required to perforn the activity. Each activity will get in the planning phase one or more assignments. Identifies the engineer assigned to the activity. Identifies date/time the assignment was accepted. Identifies date/time the assignment was rejected. Contains Estimated and Actual Resources for each Material Line. Indicates how the material would be delivered for the service order or how the item would be returned from customer for repair or replacement. Check the code list Service Delivery Types for a complete list of available types. Indicates the probable reason because of which item is being returned by customer Indicates the actual reason because of which item is being returned by customer Indicates the details of the related document with which material is procured. It could be a purchase order or a warehouse transfer Indicates the supplier from which material is procured. Indicates the warehouse in which the material would be received in case of a purchase order or a warehouse transfer. Note that in case of purchase direct delivery, warehouse need not be filled. Indicates the estimated quantity of the material. Note that even for return delivery types quantity would be positive only Indicates the actual quantity of the material. Note that even for return delivery types quantity would be positive only Indicates the invoiced quantity of the material. Note that even for return delivery types quantity would be positive only Identifies the engineer assigned to the Material Line. Identifies the estimated Delivery Type to be used. Identifies the Delivery Type to was actually used. Identifies invoice quantity. Item associated with the Service Material used. Contains information for each Service Labor Line. Identifies the Task Code for this Labor Line. Identifies invoice date/time for the Labor. Identifies estimated labor time duration for the labor. Identifies actual labor time duration for the labor. Identifies Estimated Cost Price Amount for the Labor (in transaction currency) Identifies Estimated Cost Price Amount for the Labor (in transaction currency). Identifies Estimated Cost Price Amount for the Labor (in transaction currency). Identifies Actual Cost Price Amount for the Labor (in transaction currency) Identifies Actual Cost Price Amount for the Labor (in transaction currency). Identifies Actual Cost Price Amount for the Labor (in transaction currency). Identifies Estimated Rate for the Labor. Identifies Actual Rate for the Labor. Contains information for each Service. This is used for uniqueness of this instance of the Service Other Line. Identifies date/time the Service Other Line was created. Identifies estimated quantity. Identifies actual quantity. Identifies date/time the Service Other was invoiced.