A set of actions, defined to improve a process. A corrective action plan header groups a set of actions, defined to improve a process. A defined action to improve a process, as part of a corrective action plan. A set of actions, defined to improve a process. A defined action to improve a process, as part of a corrective action plan. A typing of the corrective action; a value from the extensible list Corrective Action Types. Valid values include: Appointment, Call, Task, Mailing, EMail.