CustomerCall used for associating a chart of accounts, a currency, and a calendar. Provides general information from the customer call. Provides the activity level detail from the customer call. Idicates if the call is coming from a customer or internally Contains information of the type of call being used. When creating a call; call group will be defaulted based on the call type; provided each call type has only one call group defined. If more than one call group exists for a call type then the call group will not be defaulted. Internal person making the call/request. Identifies the reason for an activity. Identifies the type of response time needed.. Identifies the priority level of this activity. Identifies the priority level of the problem. Identifies the priority level of the customer. Identifies the priority level of the Installation.